Terms of Service
Effective July 5, 2026. These Terms govern your access to and use of Easy Street CRM.
1. Agreement to these terms
These Terms of Service (the “Terms”) are a binding agreement between you and Easy Street CRM (“Easy Street,” “we,” “us”) governing your access to and use of the Easy Street CRM web application, APIs, and related services (the “Service”). By creating an account, starting a trial, or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you are authorized to bind that business, and “you” refers to that business.
2. The Service
Easy Street is a customer-relationship-management platform for real estate professionals. It provides contact and pipeline management, tasks and notes, marketing and automation tools, imports, and related features. We may add, change, or remove features over time. Each customer’s data is kept in an isolated workspace and is not shared with other customers.
3. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your registration details, for keeping your login credentials secure, and for all activity that occurs under your account. Workspace owners are responsible for the team members they invite and the access they grant. Notify us promptly of any unauthorized use of your account.
4. Trials, subscriptions, and billing
Paid plans (Base and Pro) are offered on monthly and annual terms, with pricing shown on our pricing page. New accounts may start a 14-day free trial; a valid payment method is required to begin the trial, and unless you cancel before it ends, your subscription begins automatically at the then-current price. Subscriptions renew automatically for successive terms until cancelled. You can cancel at any time from the billing portal; cancellation takes effect at the end of the current billing period. Fees are billed in advance and, except where required by law, are non-refundable for partial periods. You are responsible for any applicable taxes. Payments are processed by our third-party payment provider; we do not store full card details.
5. Acceptable use
You agree to use the Service only for lawful business purposes and in compliance with all applicable laws and regulations, including those governing marketing, telemarketing, email, and text messaging (such as CAN-SPAM, the TCPA, and applicable state law). You may not use the Service to send unlawful, unsolicited, or deceptive communications; to store or transmit unlawful, infringing, or malicious content; to gain unauthorized access to any system; to interfere with or disrupt the Service; or to reverse engineer, resell, or copy the Service except as expressly permitted. You are solely responsible for obtaining any consents required from the contacts you load and message through the Service.
6. Your data
As between you and Easy Street, you own the contacts, content, and other data you submit to the Service (“Customer Data”). You grant us a limited license to host, process, transmit, and display Customer Data solely to operate, secure, support, and improve the Service and as directed by you through its features. You represent that you have the rights and permissions necessary to submit Customer Data and to have it processed through the Service. With respect to personal information about your contacts, you act as the controller and we act as your processor, handling that information on your behalf under our Privacy Notice.
7. Communications compliance
The Service lets you send email and, where enabled, text messages to your contacts. You are responsible for the content of those communications, for maintaining required consent and opt-out mechanisms, and for honoring unsubscribe and stop requests. Certain messaging features depend on third-party providers and their approval and registration requirements, which you agree to meet.
8. Intellectual property
The Service, including its software, design, and content (excluding Customer Data), is owned by Easy Street and its licensors and is protected by intellectual-property laws. We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, subject to these Terms. Any feedback you provide may be used by us without obligation to you.
9. Third-party services
The Service relies on third-party providers for hosting, authentication, payments, communications, and related functions, and may integrate with services you choose to connect (such as your email or calendar). Your use of those third-party services is governed by their own terms and privacy policies, and we are not responsible for them. Integrations may change or become unavailable.
10. Availability, support, and changes
We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation, and we may perform maintenance or make changes to the Service. We provide support through the channels described on our site. We may modify or discontinue features; if we make a material adverse change to a paid feature you rely on, you may cancel and receive a prorated refund for the unused prepaid portion as your sole remedy.
11. Suspension and termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to others or to the Service. Upon termination, your right to use the Service ends. You may export your Customer Data before termination; after a reasonable period following termination, we may delete Customer Data in the ordinary course.
12. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or be uninterrupted, secure, or error-free. You are responsible for your business decisions and for complying with the laws that apply to your profession.
13. Limitation of liability
To the maximum extent permitted by law, Easy Street will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Service or these Terms will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.
14. Indemnification
You agree to defend, indemnify, and hold harmless Easy Street from and against claims, damages, and expenses (including reasonable legal fees) arising out of your Customer Data, your communications sent through the Service, or your breach of these Terms or of applicable law.
15. Governing law and changes
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules, and the state and federal courts located in Virginia will have exclusive jurisdiction over disputes, subject to any applicable dispute-resolution requirements. We may update these Terms from time to time; if we make material changes we will provide notice through the Service or by email, and your continued use after the effective date constitutes acceptance.
16. Contact
Questions about these Terms can be sent to legal@easystreetcrm.com or submitted through the contact form on our site.